FidelityCommunications.com
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Contact information

Fidelity Headquarters
64 North Clark St.
Sullivan, Missouri 63080

Email

custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

Phone

1-800-392-8070

Local Office Locations

Fidelity Communications Co. - Super POWERFUL Internet, Television & Phone

The Best Speeds for Less!

Lawton, Oklahoma System Upgrade Status Map



Lawton BBI Project (System Upgrade Project) Information

Fidelity Communications has committed to this project in order to replace technology with updated versions. Fidelity engineering crews will be replacing every node and amplifier in selected Lawton regions at scheduled times. The map provided above shows the areas in which our crews are currently working to upgrade.

Customers can expect intermittent service outages for a minimum of 2 days.

There will be intermittent service affecting outages one node at a time - roughly 100-200 customers. The first outage customers will experience will be the node outage which will be a 30 minute to 1 hour outage between the hours of 2AM and 7AM. The second outage will be the AMP outage which will last 5 to 10 minutes up to 4 times throughout the day. A third outage may take place on the following day as crews finish testing lines and troubleshooting any unforeseen issues. These will occur in spans of 5 to 10 minutes up to 4 times throughout the day.

Read Official Project Press Release

Other Details:

  • In some areas, our technicians will need to enter the customers premises to gain access to the pole line.
  • What does BBI stand for? Broadband International---name of the vendor we are purchasing the hardware from.
  • Entire project is estimated to last 7-8 months. Again, maintenance is scheduled to take place in specific Lawton areas, on specific days, 1 node at a time. This means that roughly 100-200 customers will be impacted at the same time - Not all of Lawton at once.

Fidelity's commitment to providing superior customer service and innovative technologies is constant, and we believe that this full system upgrade will benefit our customers greatly.



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