FidelityCommunications.com
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Contact information

Fidelity Headquarters
64 North Clark St.
Sullivan, Missouri 63080

Email

custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

Phone

1-800-392-8070

Local Office Locations

Fidelity Communications Co. - Super POWERFUL Internet, Television & Phone

Fidelity Corporate Blog: Post

FiDO Tip - 5102 Error Code

  • Posted by Blog Administrator - November 26, 2015

Here's how to get rid of a 5102 error code on your FiDO box. If you get this code with a message saying "an error occurred during media playback" and to check connectivity, first check your cabling connections to ensure they're secure. If no change, unplug the Media Gateway and all of the players for 60 seconds. This should resolve the issue.

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