FidelityCommunications.com
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Fidelity Headquarters
64 North Clark St.
Sullivan, Missouri 63080

Email

custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

Phone

1-800-392-8070

Local Office Locations

Fidelity Communications Co. - Super POWERFUL Internet, Television & Phone

Fidelity Corporate Blog: Post

Don't Get Hooked by Phishing Emails

  • Posted by Blog Administrator - June 23, 2016

“Phishing” for personal information is rampant on the Internet nowadays. To protect yourself from phishing attempts, here are a few helpful tips and tricks to better identify phishing emails.

• Make sure that the sender is legitimate—even if the email says it is coming from a sender you know. Normally you will see a person's or company's name in the “To” field. But if you hover over or click on the name, you will see the email address the message came from. While this is a good indicator if this is a valid message, this field can be spoofed or come from a compromised mailbox. So if it looks suspicious, report it to our Helpdesk at 1-800-392-8070.

• If a link in the email seems suspicious, you can hover over it to get the actual URL that it points to without clicking on it. If you do not know the website, do not click on the link.

• Never open an attachment unless you know who sent the file, especially if the attachment is a file type you have never seen before, or if it’s one of the following: .exe, .scr, .zip, .com, .bat

• If your email address appears in the “From” field but you didn’t send it, this is the sign of a fake or spoofed email.

• If the “From” address looks like it came from an email address in your organization but the subject, body, or attachment in the message has the warning signs above, this is the sign of a fake or spoofed email. Report it.

Fidelity NEVER asks for credentials via email. If you receive an email asking you to verify your email address or to enter your credentials, report this immediately to our Helpdesk at 1-800-392-8070.

Rackspace, our email server, is working to stop these phishing attacks, setting up inboxes to catch the spam and track down the source. They’ve also identified a fake link spammers are using in emails to customers: www.fidelitycommunications.com/storage. When a customer clicks on that link, the site appears to mock a Fidelity login page but the URL web address is different. This is suspected to be a compromised site that tries to trick customers into supplying personal information like passwords.

Don't get hooked. Be careful out there!

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