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Fidelity Communications
64 North Clark St.
Sullivan, Missouri 63080


Note: In your email, please provide us your name, city, state and account number if you are a current customer.



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Fidelity Blog: Post

Tech Tip - Unable to Process Error

  • Posted by Blog Administrator - September 1, 2016

If you try to order an On Demand program and receive an “Unable to Process Request” error message, this means the set-top box is unable to communicate with the On Demand equipment at Fidelity. Try turning your set-top box off and then on again. If the message appears again, note the time it appeared, the action you took and call Fidelity Customer Service at 800-392-8070.

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