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Billing software developer CommSoft has named Fidelity Communications Client of the Year for operational excellence, teamwork and innovative ideas. The award was presented at a billing conference held recently in Saratoga Springs, NY.
Melissa Frenyea of CommSoft praised Fidelity’s dedication to “understanding everything from the inside out. They do the little things right - support calls are productive, new functionality is turned on and used, releases kept up to date and their operational processes – especially with billing, security policies and administration – are excellent models for any customer to follow."
Frenyea also lauded their teamwork. “They involve representatives from every department in discussing requirements, making decisions and planning for release upgrades, she said, also praising Fidelity for “gold standard” hospitality during a CommSoft visit to Fidelity’s headquarters in Sullivan, MO in August.