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If your TV remote stops working, press the CABLE button on the remote to make sure it is in Cable mode. Try the remote again. If it doesn't respond, press the CHAN UP and DOWN button on the front of the set top box. If the channel changes, the problem is the remote control, possibly needing new batteries. Also try unplugging the set top box and plugging it back in. For further assistance, call Fidelity Customer Service at 1-800-392-8070.