FidelityCommunications.com
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Contact information

Fidelity Headquarters
64 North Clark St.
Sullivan, Missouri 63080

Email

custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

Phone

1-800-392-8070

Local Office Locations

Fidelity Communications Co. - Super POWERFUL Internet, Television & Phone

Fidelity Corporate Blog: Post

Tech Tip - Unresponsive Remote

  • Posted by Blog Administrator - November 3, 2016

If your TV remote stops working, press the CABLE button on the remote to make sure it is in Cable mode. Try the remote again. If it doesn't respond, press the CHAN UP and DOWN button on the front of the set top box. If the channel changes, the problem is the remote control, possibly needing new batteries. Also try unplugging the set top box and plugging it back in. For further assistance, call Fidelity Customer Service at 1-800-392-8070.



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