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Here are a few disadvantages to using your own Internet modem:
1) Why pay for equipment that's free with your service?
2) Our technicians can’t be experts on all available devices and can't provide end to end support of a device we don't supply.
3) Fidelity services are designed to work with certain devices and software. We can’t guarantee consistent package delivery past the modem/router.
4) Due to network upgrades, a customer may need to upgrade the firmware on older devices to receive the services ordered.
5) Older customer devices, like DOCSIS 2.0 modems for example, don't support speeds above 25 Mbps due to outdated technology.