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Fidelity Headquarters
64 North Clark St.
Sullivan, Missouri 63080

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custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

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1-800-392-8070

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Fidelity Communications Co. - Super POWERFUL Internet, Television & Phone

Fidelity Corporate Blog: List

Welcome to the Fidelity Blog

Everyone from product managers and customer care specialists to business sales reps and technical staff will discuss news, change at our company, and our thoughts on what’s important in our industry.

We look forward to our conversations, and welcome your feedback.

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Marketing

United Way Tops $1.7 Million in Donations With Fidelity's Help

The Franklin County Area United Way topped $1.7 million in funding for local agencies and programs in its 2016 campaign, with help from companies like Fidelity Communications.

In August, Fidelity Communications was named a pilot company for its 2016 fundraising campaign by the county United Way’s board of directors. 

During the campaign, employees came through with $2,358 in donations. A $500...

Marketing

Fidelity Adding HD Versions of 15 Premium Channels

Effective Dec. 8, Fidelity is adding high definition versions of 15 premium channels to its Premium lineup in all markets.

New additions are HBO2 HD, HBO Signature HD, HBO Family HD, HBO Comedy HD, More Max HD, Action Max HD, Thriller Max HD, Showtime 2 HD, Showtime Showcase HD, Showtime Extreme HD, Movie Channel Xtra HD, Encore Action HD and Encore Classic HD.

“We are organizing our networks,...

Marketing

Fiber Technology for Fidelity Broadband, TV and Phone Now Available in Benton, AR Subdivisions

Fiber to the Home (FTTH) technology for new Internet packages, digital TV and phone service from Fidelity Communications is now available in three subdivisions in the Benton, AR area. 

About 200 homes in Sterling Oaks, The Maples and The Oaks are being serviced with Fidelity’s Fiber Digital offerings. Packages include 30 and 100 Megabits per second (Mbps) download speeds with matching upload...

Marketing

Fidelity to Launch Fiber-Based Services in Hallsville, TX

Fidelity Communications is planning to launch new fiber-based services in Hallsville, TX in early December.

In certain areas, Fidelity will offer a full suite of high-speed Internet, digital TV and phone services for residential customers and a wide range of business services.  

The new fiber plant will allow speeds of 1 or more Gigabits (1,000 megabits) per second. Initially, service will be...

Marketing

Reports of Unknown Person Knocking on Doors, Telling Lawton Residents False Information About Fidelity

We've received reports of an unidentified person knocking on doors in Lawton claiming to represent AT&T/DirecTV.  He's telling residents they need to switch providers because Fidelity is closing or being sold. This is NOT true.

Fidelity Communications is aggressively growing the Lawton market and has been since 2008. Fidelity is continuing to build and enhance its services. The business office...

Programming News

Fidelity Adds HSN to Channel Lineup in Lawton, OK, Lebanon, MO

Fidelity is pleased to announce the addition of HSN to its channel lineup in Lawton, OK and Lebanon, MO effective November 15.

HSN is a one-of-a-kind network featuring top brands, exclusive collections, live events, and never-ending new discoveries. 

In Lawton, HSN will be added to channel 8 on the MUSTView tier and channel 408 in HD. The Lawton Public School, which is currently on channel 8,...

Marketing

CommSoft Honors Fidelity as Client of the Year

Billing software developer CommSoft has named Fidelity Communications Client of the Year for operational excellence, teamwork and innovative ideas. The award was presented at a billing conference held recently in Saratoga Springs, NY.

Melissa Frenyea of CommSoft praised Fidelity’s dedication to “understanding everything from the inside out. They do the little things right - support calls...

Email Customers Warned About Spam Messages Seeking Personal Information

Customers beware! Several Fidelity email customers report receiving official-looking spam emails seeking personal information recently. 

Many of the fake emails contain a Fidelity logo and ask recipients to click on a link that takes them to a fake email login page. The login page is an attempt to steal their email password. 

“If you receive such an email, even if it looks official, please do...

Marketing

Fidelity Named OzSBI Champion by West Plains Business Incubator

Fidelity Communications has been named an OzSBI Champion for its support of the Ozarks Small Business Incubator located in West Plains, MO. Here, Randy Ward, left, of Fidelity and Heather Fisher of OzSBI display the banner that now hangs in the OzSBI lobby as Toney Aid, OzSBI CEO looks on.

"Fidelity has been partnering with OzSBI for many years already, providing high quality Internet service...

Marketing

Tickets Available for Fidelity-Sponsored MMA Fighter's Bout Saturday Night

Tickets are still available for a bout featuring Fidelity Communications-sponsored professional MMA fighter Ronni Nanney of Sullivan in at 7 p.m. Saturday at St. Charles Family Arena as part of the Fight Hard MMA series.

Nanney will wear FIdelity gear and display a sponsorship banner produced by Fidelity. Tickets to the fight start at just $5 and General Admission is free. To get tickets now...

Marketing, Programming News

Fidelity Local 6 Web Site Has New Look, More Content

The Fidelity Local 6 web site has a new look and new content from five different regions where we cover sports and community events.

The mobile friendly site, www.fidelitylocal6.com, allows visitors to choose their region for exclusive local content from their area. Regions currently include:

Central Missouri (Sullivan, Owensville, New Haven MO); Missouri Ozarks (Rolla, Lebanon, Salem, West...

Marketing

United Way Honors Fidelity as Pilot Company for 2016 Effort

The Franklin County Area United Way has named Fidelity Communications a pilot company for its 2016 fundraising campaign by the county United Way’s board of directors.

Five area employers were chosen for the honor based on their family-oriented values. Also selected were the Four Rivers Area Family YMCA, Meramec Valley R-III School District, Enduro Binders and United Bank of Union.

Fidelity...

Free Movie Matinee Saturday in New Haven, MO

Fidelity Communications is hosting a free movie matinee for New Haven residents at the Walt Theatre on Saturday, August 20.

The event will feature giveaways and a showing of Ice Age: Collision Course, which follows Scrat's epic pursuit of the elusive acorn that catapults him into the universe where he accidentally sets off a series of cosmic events that transform and threaten the Ice Age...

Marketing

Fidelity Customer Appreciation Contest Giving Away iPad Minis

We value our loyal customers! If you're a Fidelity Internet subscriber, enter our Back to Cool, Back to School sweepstakes for a chance to win 1 of 4 iPad minis being given away during the month of August, absolutely FREE! We're giving away one iPad per week! Click this link for details: http://www.fidelitycommunications.com/BackToCool


Marketing

Business Customers Get Boost in Upload Speeds

Thanks to a recent upgrade, Fidelity Communications Business customers with cable modem Internet are now receiving up to twice the Internet upload speeds - at no additional cost.

“This is a ‘thank you’ gesture to our customers,” said Broadband Product Manager Paul Winkeler. “Fast internet is crucial nowadays to running a successful business and faster uploads make them all more...

Marketing, Programming News

Upgraded Sports Tier With NFL Redzone Launches August 2

The Fidelity SportsView tier is adding NFL Redzone and expanding to all Fidelity TV markets effective August 2. 

SportsView will grow to 18 primary channels, including NFL Redzone, MLB Strikezone, five ESPN networks, plus Outside TV, One World Sports and TVG2. Redzone was previously offered as a standalone channel for $50 a season, but will now be part of the $7.99 SportsView tier.

At $7.99,...

Marketing, Programming News

Three Channels Moving to Top-Watched MEGAView TV Tier

More Fidelity customers than ever will be able to watch three popular TV networks with their move to Fidelity’s MEGAView lineup on August 2.

OWN, the Outdoor Channel and Hallmark Movies and Mysteries are changing locations on the TV dial in various markets in Missouri and Arkansas, moving from the MAXView tier to MEGAView in selected service areas. The move makes these channels available in...

Marketing

Free 'Star Wars' Movie Nights Set Friday, Saturday in Sullivan, Owensville

In appreciation of its Sullivan, Owensville and Gerald, MO customers, Fidelity Communications will host a free showing of "Star Wars: The Force Awakens" on the big screen in Sullivan and Owensville this weekend. Everyone is welcome.

The Sullivan event is at the local fairgrounds on Friday, July 15. The combined Owensville-Gerald event is at Memorial Baseball Field in Owensville follows on...

Marketing, Engineering News

Fidelity Adds Five More Markets to 250 MBPS Launch

Today Fidelity Communications launched a new blazing fast internet package for its customers in Lebanon, MO, Beebe, AR, and Marshall, Carthage and Atlanta, TX.

Fidelity plans to offer the 250 Mbps package in more of its markets later this year. It was launched in Sullivan, West Plains and Harrisonville, MO in May.

Everything about this package is faster. At 250 Mbps, download speeds are double...

Marketing

Don't Get Hooked by Phishing Emails

“Phishing” for personal information is rampant on the Internet nowadays. To protect yourself from phishing attempts, here are a few helpful tips and tricks to better identify phishing emails.

• Make sure that the sender is legitimate—even if the email says it is coming from a sender you know. Normally you will see a person's or company's name in the “To” field. But if you hover over...

Tech-Tips

Tech Tip - Noise on EVS Phone Line

If you're getting a lot of static and noise on your modem-connected phone line, please check all connections to make sure they are secure. If you have multiple phones, unhook all the phones but one and test that phone for noise, which can cause issues throughout the home. Try testing another phone if possible. If you still experience static and noise, call the Helpdesk at 1-800-392-8070 for...

Marketing

PerfTech System Notifies Customers Online of Past Due Bills

Fidelity cable modem customers whose accounts are past due or suspended will now see notifications in their browser window.

The new Perftech system allows Fidelity to notify customers if their accounts are past due or suspended for non-payment, using full screen messaging and drop down banners. 

A full screen message will go out to suspended non-pay cable modem internet customers.  When a...

Marketing

Free WiFi at Sullivan Fair, Courtesy of Fidelity Communications

The Meramec Community Fair starts Tuesday in Sullivan, with Fidelity once again providing free WiFi access to all fair-goers.  

The WiFi network will be available on any wireless capable device, such as smartphones, tablets and laptops. They only need to find the Fidnet-WiFi network on their device and click on it to connect.

From the next screen, they can log in by using their Facebook or...

Marketing

New Content Through Opera TV Store, New Apps Means More TV Viewing Choices

With the addition of new content, the FiDO Whole Home DVR Entertainment System Apps menu and the Opera TV Store now give Fidelity TV customers more choices than ever, including channels like YouTube, Pandora, Vimeo and Newsmax TV in an easy-to-find format.

Several streaming channels have been added at the top of the lineup, starting with The Sports Feed at Channel 1001 and Streaming News...

Marketing, Programming News

BBC America Returns to Fidelity MAXView Lineup May 17

BBC America is back! Fidelity Communications is relaunching the popular channel May 17 and expanding carriage of BBC World, IFC and WE tv throughout all of its systems in Missouri, Arkansas, Oklahoma, Texas and Louisiana. The channels will be carried on Fidelity’s MAXView tier.

Geared toward American audiences, BBC America offers the best in British entertainment and groundbreaking U.S....

Marketing

Fidelity Launches 250 MBPS Internet in Three Markets

Fidelity Communications has launched a new blazing fast 250 Mbps internet package for its customers in Sullivan, West Plains and Harrisonville, MO, effective May 1.

At 250 Mbps, download speeds are double the top current offering of 125 Mbps. And for customers seeking better upload speeds, the new package offers 10 Mbps upload speed—perfect for gamers or people sending and receiving large...

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