FidelityCommunications.com
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Contact information

Fidelity Headquarters
64 North Clark St.
Sullivan, Missouri 63080

Email

custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

Phone

1-800-392-8070

Local Office Locations

Fidelity Communications Co. - Super POWERFUL Internet, Television & Phone

The Best Speeds for Less!

Settings for Email


Mobile Data Warning: When checking your Fidelity email on a mobile device, you may want to ensure you are on a WiFi network, and not connected to a cellular data network. Fidelity will not be responsible for any charges you may incur if using a cellular network connection.


We recommend that IOS users disable Notes as some customers have incurred overage charges from Notes being enabled and continuously syncing.

Click Here for Instructions to Disable Notes


Password / Account Access Issues

If you have forgotten your password or are unable to access your email account for any reason, please reach out to our Helpdesk for assistance at 1-800-392-8070. Contacting our Helpdesk is the only way to reset or change your password.


Account Setup

If you are setting up your account to receive email through an email client or app, please review the account settings below. If you are having difficulties setting up your email account, please contact our Helpdesk at 1-800-392-8070.


IMAP Settings (Recommended):
Username: Full Fidelity Email Address (ie: user@fidnet.com or user@fidmail.com)
Password: Your Fidelity Email Password
Incoming IMAP Server: secure.emailsrvr.com
Incoming IMAP Port: 993
Outgoing SMTP Server: secure.emailsrvr.com
Outgoing SMTP Port: 465

Our Outgoing SMTP Server does require authentication so please select the appropriate option for this if prompted while setting up your device. We also use SLL encryption on both Incoming and Outgoing Ports so please select this as well if prompted.


POP Settings (Not Recommended):
IMAP Settings (Recommended):
Username: Full Fidelity Email Address (ie: user@fidnet.com or user@fidmail.com)
Password: Your Fidelity Email Password
Incoming POP Server: secure.emailsrvr.com
Incoming POP Port: 995
Outgoing SMTP Server: secure.emailsrvr.com
Outgoing SMTP Port: 465

Our Outgoing SMTP Server does require authentication so please select the appropriate option for this if prompted while setting up your device. We also use SLL encryption on both Incoming and Outgoing Ports so please select this as well if prompted.

We strongly advise against setting up mailboxes as POP, as it is an outdated protocol. POP also does not sync emails back to the server (read/unread states, sent emails, deleted emails) and deletes emails on the server after 14 days, if configured incorrectly. So, if your hard drive or device fails, we won't have a copy of the emails on the server; as the only copy is stored locally on your device.


You can receive directed support based on device and application type by logging into the SUPPORT CENTER

Once logged in please select Configure for Account Setup assistance.



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