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In some cases, releasing and renewing your IP address can fix an Internet connectivity issue.
Ensure all wireless devices have the same settings.
Fidelity Communications provides 24-7 Helpdesk Support. Helpdesk technicians use system monitoring applications to provide state-of-the-art resources and system troubleshooting for our customers, 24 hours a day, 7 days a week. The Helpdesk team supplies network administrators, end users and technical support personnel with operational support for user-related questions and problems, as well as maintenance support for system problems or equipment failures.
Fidelity's Helpdesk is committed to providing superior customer support. If you cannot find answers to your questions here, call our Tech Support toll free at 1-888-463-1924.
Tip: Before contacting our Helpdesk, solving your problem may be as simple as rebooting your PC to solve your problem. We recommend turning your PC off every night.
When you call our Tech Support please have your computer on and a description of the error you are receiving.
If you are wondering why your bill is more/less than normal, ask yourself three questions. 1. Is this your first bill? 2. Have you made any recent changes to your Fidelity services? Or 3. Is this your last bill? If you answered yes to any of those questions, your bill is probably prorated. Proration means to bill for the services that you have for the specific amount of time that you have them.
On first bills, we bill from the date that the service started to the beginning of the closest bill cycle and then through that bill cycle, which is one month long. We do this to get you from your date of install onto one of our existing bill cycles. This means that first bills are generally for more than one month.
After that, in order to get your bills to you well in advance of the due date, Fidelity bills generate before the actual dates of service. The bills generate with charges for the services that you have at the time we create the bill. If you make changes to those services, whether it is to increase or decrease them, those changes will not reflect until the next bill that prints. This means that that next bill will bill for a normal month of the existing services, but will have to either issue charges or credits for the part of the previous month that you had increased or decreased services.
This also means that if we bill for a full month of service in advance, but a disconnect occurs in the middle of that month, we will issue credit for any previously billed service that falls after the date of disconnect.
First, reboot your network devices: