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Caller ID Information Can Be Manipulated to Fool and Defraud Consumers
WASHINGTON, March 8, 2018 - The Federal Communications Commission is warning consumers about "neighbor spoofing" scams where thieves manipulate caller ID information in ways that make calls appear to have been placed locally. While a call might originate overseas, the caller ID information on the recipient's phone would appear as though the call is coming from the consumer's own area code and local exchange. In general, scammers use such spoofing to increase the likelihood that consumers pick up the phone and to increase the consumer's trust in the call.
Everyone who believes they have been targeted by a robocall scam may file a complaint with the FCC Consumer Complaint Center, the FTC Complaint Assistant or the Better Business Bureau's Scam Tracker. The FCC reviews consumer complaints and may utilize them in enforcement actions and to inform its policy-making work.
FCC Chairman Ajit Pai also outlines tips for consumers in this recent video: https://www.youtube.com/embed/j8m-NDEWiBQ?rel=0