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i-Guide can record two different programs listed with overlapping times by pressing the Record button, by manually scheduling the recordings, or by setting future recordings from a Program Information screen.
No. The DVR records at a pre-set level to ensure consistent results.
Yes. When you stop playback of a recorded program, it will stop where you left it. To continue watching the program, select Resume or Restart from the Action Icons.
Yes. Your DVR will control rewind and fast forward at four speeds each. Just press the REW or FF buttons up to four times. The on-screen indicator will tell you at what speed you are controlling playback.
You can copy a recorded program to a VHS or DVD tape by playing a recording from the DVR in real time while simultaneously recording on your VCR or DVD.
Yes. You can record and playback Digital Music. However, the playback controls (Pause, FF and REW) are not functional for recorded digital music.
On Demand cannot be recorded with the DVR. However, you can record PPV programs.
Yes, you can use the SWAP button on your remote to change from one tuner to the other.
No. You can only fast forward through commercials if you’re watching a recorded program.
Yes! Your DVR lets you record multiple episodes of a program according to your preference by setting up a Series Recording. Select the program you wish to record, then press RECORD twice. Select the episode type to record, such as first-run only or all episodes. Specify how many recordings to save and how long to save the recording - until you erase it or until space is needed. To access advanced setup features like modifying the start and end times or specifying which channel to record, select View All Settings. Tip: Use Title Search to find all air times for a particular title .You can then set up individual recordings for any or all episodes – no matter what time or on what channel they appear.
Yes. You can either watch it live as it’s being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues.
No. What you choose to record with the DVR is confidential.
Yes. In fact, you can record two programs at once while watching a previously recorded program from the hard drive for both HD and regular programming.
The DVR gets all the information it needs from your cable signal, so that's the only connection required.
Yes. PINs and settings apply to On Demand ratings and purchases.
Yes. Parental Controls restrict viewing of recorded programs. If you schedule a recording for a program you have Locked, the program will be recorded; however, audio is muted and no video will appear while the program is recording. A restricted notice remains on screen allowing you to enter your PIN to view the program during the recording. Once the program has been recorded, you can access it from My Recordings. Just enter your PIN to view.
Only if you set it up that way. The DVR will automatically delete programs if you tell it to do so by setting the programs to be deleted when space is needed. When the record space is full, the oldest recordings that you have set to be deleted will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can set them so that they are only deleted by you.
The recording capacity depends on the video format that is being recorded. Your Dual Tuner DVR can record up to 700 hours of standard definition programming or up to 160 hours of high-definition programming. The hard drive capacity is 500GB. See “Manage Your Personal Video Library” section in this manual for more information.
Press the LIVE button (if available) or the down_ arrow on the remote. Or, you can fast forward to the point of live TV. The on-screen indicator will display “LIVE”.
Using i-Guide, you can search many ways: through the Main Menu, Quick Menu, Search Menu, by programming category, through the By Time or Channel Listings grid or through the Search Menu to alphabetically search by Title. When you find something that sounds interesting, simply press Record on the main DVR. The DVR will automatically record that program for you.
i-Guide provides detailed information on programs, including movies and sporting events. While in a listings screen, you can access information by pressing the INFO button on your remote. While you are tuned to a program, press INFO once for Instant Information or twice for complete information. Information includes program details like actors, ratings and a brief program synopsis. You can also set Reminders, place Parental Controls,order On Demand movies and events and see other times a program is airing. To remove the information screen and return to watching television, press the EXIT button on the remote.
Pay-Per-View broadcasts must be ordered before they can be recorded. If you want to schedule a recording for a PPV event, take the following steps:
Simply press the LIVE or DOWN_arrow button on your remote.
Select My Rentals from the On Demand Menu and choose the program you want to continue watching. You can either begin watching where you left off by selecting Resume, or start over with the Restart.
Not only can you choose the language that displays on the screen buttons and descriptions, but you can also change the secondary digital audio that is available with certain networks and programs. Choose Audio Setup from the Setup Menu and change the default setting. Choose from English, Spanish, Portuguese or French. This feature is only supported on certain digital channels that provide secondary audio. If the chosen audio language is not available, the default audio language will be heard.
You will find descriptive text beneath the row of icons when you have an icon highlighted. This information changes as you move the yellow highlight using the arrow buttons on your remote. On Program Information screens, the Action Icons are specific to the program. For example, a BUY Icon will appear only for On Demand and Pay-Per-View programs. Playback Icons will appear only for recorded programs or rented On Demand titles.
If your remote control is equipped with a REPLAY button, press it to instantly replay the last 15 seconds of the program. If there is no REPLAY button, use the PAGE_DOWN button on your remote.
The Parental Control feature allows you to block programs by channel, program rating (such as TV 14, TV MA) or time of day. You select the channels, ratings or times to block from the General Settings menu. You set up Parental Control and turn it on and off for each specific receiver by entering your Personal Identification Number (PIN).
When you turn the Parental Control feature on, you cannot view blocked programs without entering your PIN code. A padlock symbol on the channel banner indicates that a channel or program is blocked, or that a part of the program is blocked by time or rating. You can turn off all Parental Control, or you can selectively unblock a single program, channel, or time period.
When the Parental Control feature is off, an open or unlocked padlock symbol on the channel banner identifies each channel or program that would be blocked if the Parental Control feature were on. Our Digital set top boxes also have the ability to hide adult titles from the program guide listings.
Learn more on how parental locks work with our Motorola cable boxes and DVRs.
Parental Controls allow you to block programs from being viewed. Locks are based on a program's title, rating, TV content rating and channel.
You can rewind up to two hours of standard TV programming as long as you were tuned to the same channel.
You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones.
You can pause up to 90 minutes of standard programming; less with HD programming.
The recording capacity depends on the video format that is being recorded. Your Dual Tuner DVR can record up to 350 hours of standard definition programming or up to 60 hours of high-definition programming. The hard drive capacity is 500GB. See “Manage Your Personal Video Library” section in this manual for more information.
Typically, there is no limit on purchases. Contact Fidelity Customer Service for specific ordering information.
There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and you have available recording space.
Most DVRs have two tuners. This feature allows you to record two channels at the same time, record one channel while watching another or record two programs and watch a 3rd program from your DVR recordings library. (Note, some DVRs are equipped with only a single tuner.)
The Interactive On-Screen Guide is automatically included with our digital cable TV services at no additional charge. By using the guide and remote control you can:
An on-screen notice will appear advising you when recording space is low (80% full) or full. Note: If you are recording a program and run out of recording space, the recording will stop.You can always see how much recording space is available from My Recordings. You can also manually delete recordings or set your DVR to automatically delete recorded programs when space is needed. See: “Manage Your Personal Video Library” section in this manual.
Select the Adjust Screen Position option from the Setup screen. Press the UP-DOWN-LEFT-RIGHT arrows on your remote until the arrows on the screen are centered. If image is centered and still cut off, check your TV’s user manual.
Some program titles are too long to fit in the space provided in the grid. You might see“…” to indicate there is more to the title. (For example: “Third Rock From the Sun”might look like “Third Rock…”). Highlight the program and check the Instant Information area at the top of the screen for program title and other valuable information, including rating, actors, start/end times, etc.
Your DVR Cable Box takes recording technology to a new level, capturing picture and sound digitally (for a superior result to tape-based recording) and allowing greater viewing flexibility. You can also press Instant Replay to review the last 15 seconds or rewind to see a scene again. Yet you won't miss a moment of the program, because the DVR keeps recording the current broadcast while you pause, rewind or replay scenes. No VCR or DVD recorder can do that!
As long as the program is being broadcast in Dolby Digital audio, the DVR will record the digital audio. A Dolby Digital indicator will appear on the Flip Bar and Program Information screen for programs that provide it.
This screen appears if you try to access a feature that is not available because the terminal has not received all the necessary data. This most commonly happens following a power loss.
This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, call Fidelity Customer Service.
Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4). Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote).
The “Unable to Process Request” message occurs when the set-top box is unable to communicate with the On Demand equipment at Fidelity. Try turning your set-top box off and then on again. If the message appears again, note the time it appeared and the action you took and call Fidelity Customer Service.
Yes, as long as your viewing period has not expired, you may watch it as often as you like.
If you just tuned to the program, the DVR begins recording from the point where you pressed record on your remote. If you have been watching the program from the beginning and have not changed channels (without using SWAP), the DVR will save all the temporary recording (buffer) to the Hard Drive and you will capture the entire program.
No. These features will not be lost if the terminal loses its power. However, the guide information will need to reload into the box.
If the terminal was just installed, it takes approximately 15-30 minutes for i-Guide to be downloaded to the set-top. If after 15-30 minutes nothing happens, unplug the terminal, plug it back in and wait another 15-30 minutes. If the guide still does not appear, contact Fidelity Customer Service.
The DVR timer is synchronized with the program guide time. If a broadcaster starts the program a minute earlier than the guide’s scheduled time, the DVR will miss that first minute. You can program your DVR to start early or end late by adjusting your Recording Options.
If the beginning of the program did not record, you might have tuned to the program after it started and then set it to record. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program.
Depending on the services, you may see a checkmark or a dollar sign to indicate a program you have ordered.
Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes change their schedules at the last minute without notification. Please report erroneous data to Fidelity Customer Service.
Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call Fidelity Customer Service.
This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is plugged in and running. Wait 15-30 minutes for the channels and program data to load.
Quick Menu Icons are available to help you find what you're looking for faster. The Quick Menu lets you quickly go to other areas of the guide, such as Movies or Favorites Menus. Once you have selected a program title by highlighting it and pressing OK/Select or INFO, you can use the Action Icons on the information screens to set Reminders and Parental Controls, schedule Recordings, BUY programs and more.
You can always press the EXIT button on the remote to immediately return to watching TV. You can also press the LAST button to back up one screen at a time.
All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You miss only the recordings in progress while the power was out. Note: If you experience continued problems with your cable box, remote control or interactive program guide, please contact Fidelity Customer Service.
You must call Fidelity Customer Service to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs.
In areas where Fidelity provides impulse-ordering via remote control (Rolla/Sullivan/Lebanon/Salem/Lawton/Gerald/Owensville/New Haven/Sullivan Outside City Limits), you will not be billed for PPV on channels that aren’t tuned. In cities that require phone ordering (all other areas), you must call Fidelity to cancel PPV orders. Check with Fidelity Customer Service to confirm canceling procedures.
You will have to order it again. Refer to the On Demand section in this manual for more information on remaining rental and viewing times.
Change the Recording Settings for the program. You can adjust the start and end times for the recording to ensure everything gets recorded.
If there is a recording overlap when both tuners are in use, i-Guide will clip the beginning of the program.
If you are wondering why your bill is more/less than normal, ask yourself three questions. 1. Is this your first bill? 2. Have you made any recent changes to your Fidelity services? Or 3. Is this your last bill? If you answered yes to any of those questions, your bill is probably prorated. Proration means to bill for the services that you have for the specific amount of time that you have them.
On first bills, we bill from the date that the service started to the beginning of the closest bill cycle and then through that bill cycle, which is one month long. We do this to get you from your date of install onto one of our existing bill cycles. This means that first bills are generally for more than one month.
After that, in order to get your bills to you well in advance of the due date, Fidelity bills generate before the actual dates of service. The bills generate with charges for the services that you have at the time we create the bill. If you make changes to those services, whether it is to increase or decrease them, those changes will not reflect until the next bill that prints. This means that that next bill will bill for a normal month of the existing services, but will have to either issue charges or credits for the part of the previous month that you had increased or decreased services.
This also means that if we bill for a full month of service in advance, but a disconnect occurs in the middle of that month, we will issue credit for any previously billed service that falls after the date of disconnect.
The Flip Bar appears for a few seconds as you’re changing channels to provide important information about programs. You will find the name of the current program, start and end times, channel number, rating and current time.
The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to a HDTV). Broadcast quality may vary.
Occasionally Fidelity may send a message to let you know of new services and special promotions. To read the message,go to the Main Menu and select Messages. You can keep or delete the Message once you have opened it.
You can record both standard and High Definition programs which are automatically interpreted by the DVR. Recording HD programs will take more storage space on your DVR. However, you must have HD equipment.
If there are no programs available for this particular category, this message will appear.
There are several reasons that could keep you from ordering PPV events:
If power is on, make sure your remote is in the Cable mode. Press the CABLE button on the remote.
Go through this quick checklist to determine the problem: