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Fidelity Communications
64 North Clark St.
Sullivan, Missouri 63080

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custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

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1-800-392-8070

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Fidelity Communications - Super POWERFUL Internet, Television & Phone

Fidelity Business Blog: Post

What Not to Do When Choosing Business Internet Service Providers

  • Posted February 23, 2021

Going into a buying decision without being prepared can be risky. Unlike big corporations that might shrug off the monetary consequences of a poor decision or two, every dollar counts when you run a small business. Fortunately, there's a way to make even the complicated process of choosing a cost-effective Internet plan that's right for your business easier.

Here's what not to do to ensure an easier experience.

Not Doing Your Homework on Business Internet Packages
When it comes to Business Internet Packages, while all plans provide Internet connections at a price they don’t all work the same way. Where you’ll find Digital Subscriber Line (DSL) and Cable providers are common in cities and urban areas, businesses in rural areas typically rely on satellite service.
Tip: Find out what's common in your area so you know what you're dealing with.

The next step is evaluating what is needed in a plan to successfully run your business. By doing so, you’ll be able to determine how much bandwidth your plan will have to provide. Here’s a list of considerations:

  • If you will be sending and receiving e-mail
  • Whether you'll be downloading and uploading files into the cloud
  • The size of files you'll be dealing with
  • How often you will need to stream videos or conference calls
  • There are usage calculators available online that can help you determine your bandwidth needs. An IT or telecommunications professional can also be of service.

Failing to Ask Enough Questions
In an ideal world, ISP packages would be perfect, where nothing broke, faltered or failed to work. Unfortunately, that doesn’t happen here in reality. As a business owner, it’s your right to know how a Business Internet provider handles situations that happens before committing, from drop-offs in service to outages that occur.

Here’s a checklist of questions to ask a provider:

  • What is the average hold time for customers needing help?
  • What hours are their customer service centers open?
  • Do they have local service technicians?
  • How many hours do they lose to downtime in a year?
  • How many subscribers share a connection (this can impact speed)?

If you’re running a business, data caps – the threshold at which an ISP might begin charging in a billing cycle if usage maximum is exceeded – is an important issue to take into consideration. ISPs that don’t charge for this may choose to slow your connection, which in turn could impact productivity. Find out before you commit to any provider’s plan.

Easy to forget is ancillary costs, such as hardware and equipment. There are many commercial Internet providers that offer these additional items as part of the package while others cost them out. Make sure you understand what is offered at what price. Reputable providers will be up front with this information.

Not Comparing Business Internet Plans
While it goes without saying, you should always compare prices. At a minimum, check out at least three providers to make sure you choose one that gives you the best deal on the package you need.

Fidelity Business Internet
Having an online presence and reliable internet connection are essential to the success of every business. At Fidelity, we provide the tools and technology you need to successfully get online and manage your business communications with business-class Internet services. With Technical Support, we’re dedicated to keep your business working efficiently and running on an extremely reliable network. Need faster speeds for your growing enterprise, get scalable speeds up to 10 Gbps with our Wide Area Network (WAN) service. Now that's speed that can quickly boost your bottom line.

For more information about Fidelity Communications business services, contact us today at 1-855-343-4833 or BusinessSales@fidelitycommunications.com. Visit www.fidelitycommunications.com/business/internet for more information.

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