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Fidelity provides business and residential services currently only within the states of Missouri, Oklahoma, Arkansas, Texas and Louisiana. Fidelity services may not be available in all areas. Activation of service may be subject to credit approval, deposit or prepayment and requires a valid service address, social security number and/or major credit card. All pricing and services provided are subject to change with appropriate notice to customers.
Welcome to the Fidelity Blog
Everyone from product managers and customer care specialists to business sales reps and technical staff will discuss news, change at our company, and our thoughts on what’s important in our industry.
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Tech-Tips
Tech Tip - Unable to Process Error
If you try to order an On Demand program and receive an “Unable to Process Request” error message, this means the set-top box is unable to communicate with the On Demand equipment at Fidelity. Try turning your set-top box off and then on again. If the message appears again, note the time it appeared, the action you took and call Fidelity Customer Service at 800-392-8070.
Posted by Blog Administrator on September 1, 2016
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