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Fidelity provides business and residential services currently only within the states of Missouri, Oklahoma, Arkansas, Texas and Louisiana. Fidelity services may not be available in all areas. Activation of service may be subject to credit approval, deposit or prepayment and requires a valid service address, social security number and/or major credit card. All pricing and services provided are subject to change with appropriate notice to customers.
About Fidelity Communications Co.
Fidelity Mission Statement and Company Values
The Fidelity Communications Mission:
We work hard, as a dedicated team, to provide a superior customer experience and innovative technologies that enhance our customers' lives.
ENTREPRENEURSHIP
We are passionate about growth and knowledge. We take calculated risks, encourage divergent views and take pride in succeeding in a business where others have failed.
TEAMWORK
We work together, recognizing that it takes every department and every individual doing their part to best serve our customers. We hold ourselves accountable to our fellow employees by being fully present in our daily interactions, choosing a positive attitude, going out of our way to help one another and finding ways to have fun while we accomplish our collective goals.
CUSTOMER FOCUS
We are passionate about our customer service. We take great pride in being a part of the communities we serve, understanding our customers' needs and exceeding their expectations.
FIDELITY
We are passionate about fulfilling our obligations with precise workmanship and reliable service delivery. We will faithfully treat fellow employees, our customers and vendors with honesty, fairness and respect.
EXCELLENCE
We embrace change driven by the evolving needs of our customers, feedback from our employees and ongoing evaluation of current processes, procedures and services. This results in a culture of continuous improvement and innovation.