ACP Enrollment Freeze
The FCC issued an order announcing requirements and guidance for the wind-down of the Affordable Connectivity Program (ACP) due to a lack of additional funding from Congress. The last full month of funding for the program is currently projected as April 2024.Enrollments for the ACP after February 7 at 11:59 p.m. ET will not be permitted. Consumers enrolled in the program before February 8, 2024, will remain eligible to receive the current monthly benefit through the last full month of funding. For all consumers currently enrolled no further action is required. Additional guidance will be provided as developments occur.
Fidelity Communications is proud to participate in the FCC Affordable Connectivity Program (ACP) in an effort to help provide fast and reliable connectivity to customers who are struggling to afford Internet service. We are committed to narrowing the digital divide, and the FCC Affordable Connectivity Program aligns with our purpose of keeping customers and communities connected to loved ones, work and school.
Eligibility
A household is eligible for the Affordable Connectivity Program (ACP) if one member of the household currently participates in one of these federal assistance programs:
| Supplemental Nutrition Assistance Program (SNAP) | |
| Supplemental Security Income (SSI) | |
| Medicaid | |
| Federal Public Housing Assistance | |
| Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start | |
| Income at or below 200% of the Federal Poverty Guidelines | |
| Veterans Pension and Survivors Benefit Programs | |
| Approved for free or reduced lunch program through USDA Community Eligibility Provision | |
| Received Pell Grant in current award year | |
| Special Supplemental Nutritional Program for Woman, Infants and Children (WIC) |
*ACP discount is non-transferable and is limited to one discount per household. A household cannot get an EBB discount and an ACP discount.
ACP Consumer Complaint Center
1-888-225-5322 | https://consumercomplaints.fcc.gov/hc/en-us
FREQUENTLY ASKED QUESTIONS
I heard the Affordable Connectivity Program is being discontinued. Is that true?
The Federal Communications Commission (FCC) recently announced that the Affordable Connectivity Program (ACP) is likely to be discontinued after April 2024 due to a lack of continued government funding. Nothing has been confirmed yet. We understand the significance of the ACP in facilitating affordable internet access for individuals and families and we are committed to keeping you informed of on-going developments related to this program. Please keep an eye out for updates via email and mail from Fidelity, where we will share further information as it becomes available.
Why is the government likely discontinuing the ACP?
The FCC is likely discontinuing ACP this spring due to lack of government funding unless additional funding is renewed.
How will this affect my bill?
The potential discontinuation of the ACP will likely result in an increase to the cost of your monthly Fidelity internet service. If the FCC officially declares the program's discontinuation, Fidelity is ready to assist you in finding the most cost-effective internet service. Fidelity offers a variety of fast, reliable and affordable internet to meet your needs.
How will I know if this program is being discontinued and I lose my ACP credit?
Fidelity is committed to keeping you informed of on-going developments related to this program. Please keep an eye out for updates via email and mail from Fidelity, where we will share further information as it becomes available.
What is the FCC Affordable Connectivity Program (ACP) Benefit?
The Affordable Connectivity Program is a FCC program to help households struggling to pay for internet service. The program will provide a monthly discount of up to $30 per household (up to $75 for households on Tribal lands) towards broadband service for eligible households. This program is available to both current and new Fidelity customers.
How do I enroll?
For more information and steps to enroll, visit www.FidelityCommunications.com/ACP.
How do i know if i qualify for the FCC Affordable Connectivity Program?
Visit https://www.affordableconnectivity.gov/ to apply.
I am already enrolled and qualified in the Federal Lifeline Program, do i still need to qualify at www.affordableconnectivity.gov?
No. You can skip step 2 (qualifying at https://www.affordableconnectivity.gov/) and go to step 3 and contact a Customer Service Representative by calling 1-800-392-8070 to complete the enrollment of your Fidelity internet service in the Affordable Connectivity Program.
What kind of discount will I receive?
Eligible households will receive a monthly discount of up to $30/per month (or up to $75/per month on Tribal lands) on qualifying broadband plans available through Fidelity. If the price of service does not exceed $30 (or up to $75 on Tribal lands), a customer will not receive the $30/$75 discount.
How long will the ACP and credit be available?
The Affordable Connectivity Program is being funded by the federal government with $14.2 billion and will continue subject to ongoing government funding.
Will I be notified before this program ends?
Yes, you will be notified at least 30 days before the ACP ends.
How and when will the ACP Benefit be applied to my bill?
Accounts that are eligible for the program and signed up through Fidelity will receive their appropriate credit of up to $30 (or up to $75/per month on Tribal lands) which coincides with their billing cycle.
How much of a credit will I receive?
Your credit will be based on the base rate for the internet service you sign up for, excluding taxes, fees, and surcharges, up to a maximum of $30 per month (or up to $75 on Tribal lands).
Are all Fidelity Internet plans eligible for a discount?
All actively offered Internet plans are eligible for a discount. Availability of internet plans and rates vary by location. Visit www.FidelityCommunications.com/Internet for more information.
If my service costs less than $30, will I get the full $30 credit?
No, the discount applied will be limited to your actual charges for internet service, up to a maximum of $30 (or up to $75 on Tribal lands).
What if my service costs more than my qualifying monthly amount?
You will be responsible for any amount in excess of your ACP benefit amount.
I was not approved for Affordable Connectivity Program, can I appeal?
Please follow any recommendations available at Universal Service Administrative Company, as this organization determines program eligibility.
Can I use this credit to pay down an old bill?
No. This benefit is only applicable to current monthly service costs.
Are deposits applicable to customers who qualify for the program?
Yes.
How can I file a complaint regarding the Affordable Connectivity Program?
To file a complaint, please access the Consumer Complaint Center at https://consumercomplaints.fcc.gov/hc/en-us or call 1-888-225-5322.