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Frequently Asked Questions
Find answers and general information quickly about Fidelity's products and services.
Fidelity Communications/Cable One Customer FAQs
General Q&A regarding the purchase of Fidelity Communications by Cable One.
Internet FAQs
Get the help you need for all of your High-Speed Internet maintenance, Wifi, router, setup and installation questions.
Television FAQs
If you are experiencing problems with your TV service, it may be something you can resolve yourself in just minutes.
Phone FAQs
Most commonly asked questions about Fidelity's telephone service.
24-7 Helpdesk Support
Fidelity Communications provides 24-7 Helpdesk Support. Helpdesk technicians use system monitoring applications to provide state-of-the-art resources and system troubleshooting for our customers, 24 hours a day, 7 days a week. The Helpdesk team supplies network administrators, end users and technical support personnel with operational support for user-related questions and problems, as well as maintenance support for system problems or equipment failures.
Fidelity's Helpdesk is committed to providing superior customer support. If you cannot find answers to your questions here, call our Tech Support toll free at 1-800-392-8070.