FidelityCommunications.com
Social media
Contact information

Fidelity Communications
64 North Clark St.
Sullivan, Missouri 63080

Email

custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

Phone

1-800-392-8070

Local Office Locations

Fidelity Communications - Super POWERFUL Internet, Television & Phone

Fidelity's Official Policies and Agreements

Digital Millennium Copyright© Act


Subscribers are prohibited from using the Internet access or other services offered by or through Fidelity to engage in any activity that infringes the copyrighted works of others. It is the policy of Fidelity to terminate in appropriate circumstances the accounts of subscribers who are repeat copyright infringers.

Reporting Copyright Infringement

Copyright holders and/or their authorized agents who believe that material residing on a Fidelity system or network at the direction of a user of Fidelity's online services infringes the exclusive rights of the copyright holder may notify Fidelity's appointed Copyright Agent for claims of copyright infringement at:

Copyright Agent
Fidelity Legal Department

64 North Clark Street
Sullivan, MO 63080 USA
Tel: (573) 468-8081
Fax: (573) 468-5440
Email: dmca@fidnet.com

Any such notification must be in writing, and must include:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  3. Identification of the material that is claimed to be infringing or the subject of the infringing activity which the complaining party desires to have removed or access disabled, and information reasonably sufficient to permit Fidelity to locate the material;
  4. Information reasonably sufficient to permit Fidelity to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

If you believe that you have been wrongly accused of copyright infringement, you may submit a written counternotice to Fidelity Communications Co’s authorized agent. Such counternotice must contain:

  1. your physical or electronic signature;
  2. a description of the copyrighted work that you claim has been infringed;
  3. identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
  4. a statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
  5. your name, address, and telephone number; and
  6. a statement that you consent to the jurisdiction of the federal district court in which you are located, and that you will accept service of process from the complainant.

As required by the DMCA, Fidelity Communications Co. will not judge the rights of the parties, but will notify the original complainant upon receipt of a counternotice. If the complainant does not initiate a lawsuit, Fidelity Communications Co. will restore the subscriber's Internet access after 10 days of receipt of the counternotice.

Please note that United States law provides significant penalties for submitting an initial notice of claimed copyright infringement, or a counternotice, falsely.

By submitting this complaint, you represent, under penalty of perjury, that the above information is accurate, that you are the copyright owner or are authorized to act on such person's behalf, and that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.


Return to the previous page.