Social Network With Us! Fidelity on FacebookFidelity on TwitterCorporate - No Service Area Selected [Change Area]
WatchTVEverywhere.com
BannerAd1N HeaderImg

Web Site Privacy Policy

Fidelity Communications Co. displays this privacy statement to disclose the privacy practices for Fidelity Communications Co.'s Web Site located at http://www.fidelitycommunications.com/legal/privacy-policy. If you feel Fidelity is not abiding by its posted privacy policy, you should contact Fidelity Communications Co. network administrators by e-mail at webmaster@fidnet.com.

Information Collection and Use

Fidelity Communications Co. is the sole owner of the information collected on this Site. It will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Fidelity Communications Co. collects information from its customers at several different points on its Site.

Registration

In order to use portions of this Site, a customer must first complete the registration form. During registration, the customer is required to give his contact information (such as name and e-mail address). This information is used to contact the customer about services on the Site for which he has expressed interest. It is optional but encouraged for the customer to provide demographic information (such as income level and gender) and unique identifiers (such as social security number) so Fidelity can provide a more personalized Site experience.

Order

Fidelity asks for information from the customer on order forms. A customer must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If there is trouble processing an order, this contact information is used to get in touch with the customer.

Cookies

A cookie is a piece of data stored on the customer's hard drive containing information about the customer. Usage of a cookie is in no way linked to any personally identifiable information while on the Site. Once a customer closes his browser, the cookie simply terminates. For instance, by setting a cookie on the Site, the customer would not have to log in a password more than once, thereby saving time. If a customer rejects the cookie, he may still use the Site. The only drawback is the customer will be limited in some areas. For example, the customer will not be able to participate in any sweepstakes, contests or monthly drawings that take place. Cookies can also enable Fidelity to track and target the interests of its customers in order to enhance their experience on the Site.

Some of Fidelity's business partners use cookies on the Site (for example, advertisers). However, Fidelity has no access to or control over these cookies.

Log Files

Fidelity uses IP addresses to analyze trends, administer the Site, track customers' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

Fidelity Communications Co. displays this privacy statement to disclose the privacy practices for its Web Site located at http://www.fidelitycommunications.com. If you feel Fidelity is not abiding by its posted privacy policy, you should contact Fidelity Communications Co. network administrators by e-mail at webmaster@fidnet.com.

Links

This Site contains links to other sites. Please be aware that Fidelity Communications Co. is not responsible for the privacy practices of other sites. Customers should be aware of this when they leave the Site and read the privacy statements of every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Site.

Newsletter

If a customer wishes to subscribe to Fidelity's e-newsletter, Fidelity will ask for contact information such as name and e-mail address.

Surveys & Contests

From time to time, this Site requests information from customers via surveys or contests. Participation in these surveys or contests is completely voluntary, and the customer therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code or age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Site.

Tell-A-Friend

If a customer elects to use Fidelity's referral service to inform a friend about this Site, Fidelity will need the friend's name and e-mail address. Fidelity Communications Co. will automatically send the friend a one-time e-mail inviting them to visit the Site. Fidelity Communications Co. does not store this information.

Security

This Site takes every precaution to protect customers' information. When customers submit sensitive information via the Site, that information is protected both online and offline.

When Fidelity's registration/order form asks customers to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and protected with the best encryption software in the industry - SSL. While on a secure page, such as the order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing."

While SSL encryption is used to protect sensitive information online, everything is done to protect customer information offline as well. All customer information, not just the sensitive information mentioned above, is restricted in Fidelity's offices. Only employees who need the information to perform a specific job (for example, billing clerks or customer service representatives) are granted access to personally identifiable information. Employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to the information. Furthermore, ALL employees are kept up-to-date on security and privacy practices. Every quarter, as well as any time new policies are added, employees are notified and/or reminded about the importance of privacy, and what can be done to ensure that customers' information is protected. Finally, the servers on which personally identifiable information is stored are kept in a secure environment.

If you have any questions about Site security, you can send an e-mail to webmaster@fidnet.com.

Special Offers

All new members are sent a welcoming e-mail to verify their password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for customers' privacy, Fidelity offers the option to not receive these types of communications. Please see the opt-out choice given below.

Site and Service Updates

Fidelity also sends the customer Site and service announcement updates. Members are not able to un-subscribe from service announcements, as they contain important information about their service. These communications provide requested services regarding issues related to their account via e-mail or phone.

Correction/Updating Personal Information

If a customer's personally identifiable information (such as zip code) changes, or if a customer no longer desires service, Fidelity will endeavor to provide a way to correct, update or remove that customer's personal data provided. This can usually be done by e-mailing Customer Support.

Choice/Opt-out

Customers are given the opportunity to opt-out of having their information used for purposes not directly related to the Site. For example, the order form has an "opt-out" mechanism so customers who buy a product from Fidelity, but don't want any marketing material, may keep their e-mail address off the lists.

Site customers are always notified when their information is being collected by any outside parties. Fidelity does this so customers can make an informed choice as to whether or not they should proceed with services that require an outside party.

Notification of Changes

If Fidelity decides to change its privacy policy, changes will be posted on the Homepage so customers are always aware of what information is collected, how it is used, and under what circumstances, if any, it is disclosed. If at any point Fidelity decides to use personally identifiable information in a manner different from that stated at the time it was collected, customers will be notified by e-mail. Customers will have a choice whether or not Fidelity uses their information in this manner. Information will be used in accordance with the privacy policy under which the information was collected.

Return to the previous page.

Service Area Currently Selected
Corporate - No Service Area Selected
[Change Service Area]
BannerAd
BannerAd
BannerAd
Copyright © 2014 Fidelity Communications Co. All rights reserved. AUP | Privacy Policy | CPNI | Terms & Conditions