Fidelity Communications is proud to participate in the FCC Affordable Connectivity Program (ACP) in an effort to help provide fast and reliable connectivity to customers who are struggling to afford Internet service. We are committed to narrowing the digital divide, and the FCC Affordable Connectivity Program aligns with our purpose of keeping customers and communities connected to loved ones, work and school.
About Affordable Connectivity Program (ACP)
The Affordable Connectivity Program (ACP) is a federally-funded FCC program to help households struggling to pay for Internet service .The program will provide a monthly discount of up to $30 per household (up to $75 in Tribal Lands in Oklahoma) towards broadband service for eligible households.
This program is available to both current and new Fidelity Internet customers.
*At the end of the Affordable Connectivity Program, all services are subject to Fidelity's regular rates, terms and conditions.
Easy 3 Step Process to Obtain Your Affordable Connectivity Program Benefit
1
Fill out this form with your contact information.
2
Apply to see if you qualify at https://www.affordableconnectivity.gov/. Most approvals are within seconds/minutes.
Please have your ACP Program application ID ready for step 3.
*If you are already a Lifeline Phone or Internet customer, you may skip Step #2 and proceed to Step #3.
Please have your ACP Program application ID ready for step 3.
*If you are already a Lifeline Phone or Internet customer, you may skip Step #2 and proceed to Step #3.
3
Once approved and qualified, please contact a Customer Service Representative by calling 1-800-392-8070 to complete your ACP discounts.
Start the Process to Get Connected!
Start your enrollment in the Affordable Connectivity Program by filling out this form. You will receive an email with the next steps to become qualified and enrolled with Fidelity for the FCC's Affordable Connectivity Program Benefit.
Eligibility
A household is eligible for the Affordable Connectivity Program (ACP) if one member of the household currently participates in one of these federal assistance programs:
| Supplemental Nutrition Assistance Program (SNAP) | |
| Supplemental Security Income (SSI) | |
| Medicaid | |
| Federal Public Housing Assistance | |
| Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start | |
| Income at or below 200% of the Federal Poverty Guidelines | |
| Veterans Pension and Survivors Benefit Programs | |
| Approved for free or reduced lunch program through USDA Community Eligibility Provision | |
| Received Pell Grant in current award year | |
| Special Supplemental Nutritional Program for Woman, Infants and Children (WIC) |
To see if you are eligible, please apply at
*ACP discount is non-transferable and is limited to one discount per household. A household cannot get an EBB discount and an ACP discount.
Approved ACP Internet Plans
All currently offered Fidelity Internet plans are eligible for an ACP benefit up to $30/month; up to $75/month in Tribal Land areas.
ACP Consumer Complaint Center
1-888-225-5322 | https://consumercomplaints.fcc.gov/hc/en-us
Frequently Asked Questions
What is the FCC Affordable Connectivity Program (ACP) Benefit?
The Affordable Connectivity Program is a FCC program to help households struggling to pay for internet service. The program will provide a monthly discount of up to $30 per household (up to $75 for households on Tribal lands) towards broadband service for eligible households. This program is available to both current and new Fidelity customers.
How do I enroll?
For more information and steps to enroll, visit www.FidelityCommunications.com/ACP.
How do i know if i qualify for the FCC Affordable Connectivity Program?
Visit https://www.affordableconnectivity.gov/ to apply.
I am already enrolled and qualified in the Federal Lifeline Program, do i still need to qualify at www.affordableconnectivity.gov?
No. You can skip step 2 (qualifying at https://www.affordableconnectivity.gov/) and go to step 3 and contact a Customer Service Representative by calling 1-800-392-8070 to complete the enrollment of your Fidelity internet service in the Affordable Connectivity Program.
What kind of discount will I receive?
Eligible households will receive a monthly discount of up to $30/per month (or up to $75/per month on Tribal lands) on qualifying broadband plans available through Fidelity. If the price of service does not exceed $30 (or up to $75 on Tribal lands), a customer will not receive the $30/$75 discount.
How long will the ACP and credit be available?
The Affordable Connectivity Program is being funded by the federal government with $14.2 billion and will continue subject to ongoing government funding.
Will I be notified before this program ends?
Yes, you will be notified at least 30 days before the ACP ends.
How and when will the ACP Benefit be applied to my bill?
Accounts that are eligible for the program and signed up through Fidelity will receive their appropriate credit of up to $30 (or up to $75/per month on Tribal lands) which coincides with their billing cycle.
How much of a credit will I receive?
Your credit will be based on the base rate for the internet service you sign up for, excluding taxes, fees, and surcharges, up to a maximum of $30 per month (or up to $75 on Tribal lands).
Are all Fidelity Internet plans eligible for a discount?
All actively offered Internet plans are eligible for a discount. Availability of internet plans and rates vary by location. Visit www.FidelityCommunications.com/Internet for more information.
If my service costs less than $30, will I get the full $30 credit?
No, the discount applied will be limited to your actual charges for internet service, up to a maximum of $30 (or up to $75 on Tribal lands).
What if my service costs more than my qualifying monthly amount?
You will be responsible for any amount in excess of your ACP benefit amount.
I was not approved for Affordable Connectivity Program, can I appeal?
Please follow any recommendations available at Universal Service Administrative Company, as this organization determines program eligibility.
Can I use this credit to pay down an old bill?
No. This benefit is only applicable to current monthly service costs.
Are deposits applicable to customers who qualify for the program?
Yes.
How can I file a complaint regarding the Affordable Connectivity Program?
To file a complaint, please access the Consumer Complaint Center at https://consumercomplaints.fcc.gov/hc/en-us or call 1-888-225-5322.