An Update from President & CEO Julie Laulis Regarding the Coronavirus (COVID-19)

To Our Valued Customers,

We are in unprecedented times. With the rapidly evolving nature of the coronavirus (COVID-19) and the speed at which things are changing around us, Fidelity Communications is continuing to adapt our operations and business in order to best serve our customers and communities.

Providing communities the connectivity that enriches their world continues to be our top priority, and our associates are working tirelessly across 21 states to ensure that you remain connected to family, work, school and information.

We greatly appreciate your patience as we manage through these challenging times and I wanted to take a moment to share some ofthe ways Fidelity is working to serve you.

Supporting Our Communities

We will continue to evaluate and reassess the following measures based on the continued impact and evolving nature of the virus:

Our Local Offices

Our Call Centers

Our Field Technicians

Our technicians are essential to keepin gour customers connected, but we also recognize that there is a balance between providing service and keeping our technicians safe. To that end:

Our Network

Rest assured, we’ve invested heavily in building a robust and reliable network that can handle the increased capacity needed by our communities – especially in a crisis.

Being a local connectivity provider means we are there for our communities in difficult times like these, and we remain committed to keeping our customers connected and supporting them through this crisis. Please visit for our latest updates.

Julie Laulis,
President & CEO



About Fidelity Communications

Fidelity Communications is a leading broadband communications provider and part of the Cable One family of brands, which serves more than 1.1 million residential and business customers in 24 states. Fidelity provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable television and phone service. Fidelity Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers.


Michelle Portillo
Director, Corporate Communications


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