FidelityCommunications.com
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Contact information

Fidelity Communications
64 North Clark St.
Sullivan, Missouri 63080

Email

custserv@fidelitycommunications.com

Note: In your email, please provide us your name, city, state and account number if you are a current customer.

Phone

1-800-392-8070

Local Office Locations

Fidelity Communications - Super POWERFUL Internet, Television & Phone

Affordable Connectivity Program (ACP)

Fidelity Communications is proud to participate in the FCC Affordable Connectivity Program (ACP) in an effort to help provide fast and reliable connectivity to customers who are struggling to afford Internet service. We are committed to narrowing the digital divide, and the FCC Affordable Connectivity Program aligns with our purpose of keeping customers and communities connected to loved ones, work and school.

About Affordable Connectivity Program (ACP)

The Affordable Connectivity Program (ACP) is a federally-funded FCC program to help households struggling to pay for Internet service .The program will provide a monthly discount of up to $30 per household (up to $75 in Tribal Lands in Oklahoma) towards broadband service for eligible households.

This program is available to both current and new Fidelity Internet customers.

* At the end of the Affordable Connectivity Program, all services are subject to Fidelity's regular rates, terms and conditions.


Easy 3 Step Process to Obtain Your Affordable Connectivity Program Benefit


Fill out this form with your contact information.

Apply to see if you qualify at ACPBenefit.org. Most approvals are within seconds/minutes.

*If you are already a Lifeline Phone or Internet customer, you may skip Step #2 and proceed to Step #3.

Once approved and qualified, please contact a Customer Service Representative by calling 1-800-392-8070 to complete your ACP Program discounts.





Start the Process to Get Connected!

Start your enrollment in the Affordable Connectivity Program by filling out this form. You will receive an email with the next steps to become qualified and enrolled with Fidelity for the FCC's Affordable Connectivity Program Benefit.




Eligibility:

A household is eligible for the Affordable Connectivity Program (ACP) if one member of the household currently participates in one of these federal assistance programs:

  • Supplemental Nutrition Assistance Program (SNAP)

  • Supplemental Security Income (SSI)

  • Medicaid

  • Federal Public Housing Assistance

  • Trible-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), Head Start

  • Income at or below 200% of the Federal Poverty Guidelines

  • Veterans Pension and Survivors Benefit Programs

  • Approved for free or reduced lunch program through USDA Community Eligibility Provision

  • Received Pell Grant in current award year

  • Special Supplemental Nutritional Program for Woman, Infants and Children (WIC)



To see if you are eligible, please apply at

www.ACPBenefit.org

*ACP discount is non-transferable and is limited to one discount per household. A household cannot get an EBB discount and an ACP discount.

Approved ACP Internet Plans

All currently offered Fidelity Internet plans are eligible for an ACP benefit up to $30/month; up to $75/month in Tribal Land areas.

Frequently Asked Questions

Answer:

The Affordable Connectivity Program is a FCC program to help households struggling to pay for internet service. The program will provide a monthly discount of up to $30 per household (up to $75 for households on Tribal lands) towards broadband service for eligible households. This program is available to both current and new Fidelity customers.

Answer:

For more information and steps to enroll, visit www.FidelityCommunications.com/ACP.

Answer:

No. You can skip step 2 (qualifying at www.ACPBenefit.org) and go to step 3 and contact a Customer Service Representative by calling 1-800-392-8070 to complete the enrollment of your Fidelity internet service in the Affordable Connectivity Program.

Answer:

Eligible households will receive a monthly discount of up to $30/per month (or up to $75/per month on Tribal lands) on qualifying broadband plans available through Fidelity. If the price of service does not exceed $30 (or up to $75 on Tribal lands), a customer will not receive the $30/$75 discount.

Answer:

The Affordable Connectivity Program is being funded by the federal government with $14.2 billion and will continue subject to ongoing government funding.

Answer:

Yes, you will be notified at least 30 days before the ACP ends.

Answer:

Accounts that are eligible for the program and signed up through Fidelity will receive their appropriate credit of up to $30 (or up to $75/per month on Tribal lands) which coincides with their billing cycle.

Answer:

Your credit will be based on the base rate for the internet service you sign up for, excluding taxes, fees, and surcharges, up to a maximum of $30 per month (or up to $75 on Tribal lands).

Answer:

All actively offered Internet plans are eligible for a discount. Availability of internet plans and rates vary by location. Visit www.FidelityCommunications.com/Internet for more information.

Answer:

No, the discount applied will be limited to your actual charges for internet service, up to a maximum of $30 (or up to $75 on Tribal lands).

Answer:

You will be responsible for any amount in excess of your ACP benefit amount.

Answer:

Please follow any recommendations available at Universal Service Administrative Company, as this organization determines program eligibility.

Answer:

No. This benefit is only applicable to current monthly service costs.




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