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Fidelity Email Retirement

Effective Aug. 26, 2024, Fidelity will no longer offer residential email service. Any email accounts provided by Fidelity will be permanently deactivated effective Aug. 26, 2024. As a result, your email accounts provided by Fidelity (@fidnet.com; @fidmail.com; @cobridge.tv; or @cobridge.biz) will need to be transitioned to a new email provider before Aug. 26, 2024. This change will have no impact on your internet, TV or phone service with Fidelity.

Frequently Asked Questions

Why are you discontinuing my Fidelity email account?
Many of our customers have expressed the need for a more robust email offering than what Fidelity currently provides. Because of this, the number of customers using our email has steadily declined over the past several years. As a result, we are discontinuing email service.
When will discontinuation of Fidelity email take place?
Effective Aug. 26, 2024, Fidelity will discontinue offering residential email service to customers. As a result, email accounts provided by Fidelity for customers in these locations will need to be transitioned to a new email provider prior to that date.
Can I begin the process of moving my email before I receive notice from Fidelity?
Absolutely. You can sign up for an alternative email service and begin using it any time you like. Free email services with more robust offerings include Gmail or Mail.com.
What do I need to do?
Customers must select a new email provider and export any contacts and emails they wish to save from their Fidelity email account.

OTHER ACTION REQUIRED:

1. If your Fidelity email address is your contact email for your Fidelity services, please contact our billing representatives to update your online customer account with your new email. Representatives can be reached by chat at https://fidelitycommunications.com/contact or by phone at 800-392-8070 between 8 a.m. and 5 p.m. Monday through Friday.

2. If you use your Fidelity email address to log in to Fidelity services such as FidelityTV or Watch TV Everywhere, please update your login information with your new email address right away.

3. If you’re using your Fidelity email address as a username or contact for any of your online billing accounts or social media accounts, we recommend you update those accounts with your new email address as soon as possible.
Can you tell me the names of some other email providers?
Alternative email providers include:

• Gmail: www.gmail.com
• Mail.com: https://www.mail.com/mail/
What are the benefits of other email providers?
Premium email services (such as Gmail and Mail.com), are available at no cost and offer an array of functionalities, including the ability to create multiple email addresses, abundant storage space, and a wide variety of tools. Additionally, these services are portable, meaning you can keep your email address should you ever move out of Fidelity’s service area.
How can I export contacts from my Fidelity email account?
First, you will log in to your Fidelity email account at https://www.fidelitycommunications.com/webmail.

1. Click the Contacts tab.

2. Click My Contacts.

3. Click Import/Export Contacts.

4. Under Export Contacts, select your mail client.

5. Click Export and download the .csv file of your contacts through your web browser.

6. To import the contacts into your new email service, you will need to locate instructions from the new email service/client you are using.

o Importing contacts to Gmail
o Importing contacts to Mail.com
How can I export and save my Fidelity emails?
First, you will log in to your Fidelity email account at https://www.fidelitycommunications.com/webmail.

• Navigate to the folder from which you wish to export emails.

• Select the emails you wish to export by clicking the checkbox next to the email titles.

• Right click on one of the selected emails and click Export to Zip. This will download a .zip archive of the emails to your computer.

• Emails can be extracted and viewed from the archive.

• Some clients/service may allow importing. If applicable, you can locate instructions on the support site of the new email service/client you are using.

o Gmail Support
o Mail.com Support