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Agreements & Policies

Legal Policies & Disclaimers

Below are links to Fidelity's official policies and agreements. Customers must abide by these terms in order to retain service with Fidelity Communications. Please note that Fidelity reserves the right to make modifications to these policies without notice.

Terms & Conditions of Service

Describes the terms and conditions applicable to services provided by a Fidelity entity.

Acceptable Use Policy (AUP)

Use of the Fidelity Communications Internet services constitutes an agreement to Fidelity's Acceptable Use Policy (AUP). This policy is designed to provide a basic set of rules and guidelines to follow while using Fidelity's Internet Services. It is required that all customers agree to the conditions in order to continue their Internet access with Fidelity. To view the AUP, please visit this page. Fidelity retains the right to modify the AUP at any time and any such modification shall be automatically effective.

Web Site Privacy Policy

Fidelity values the privacy of those who visit our web sites and register for software and services. It is important for you to understand when and why Fidelity collects personally identifiable information and how it is used. This Privacy Policy describes data collection and use policies. Please read the entire Privacy Policy before providing any personally identifiable information. This policy can be viewed here.

CPNI Policy

Both Congress and the FCC impose strict requirements on telephone companies about how they can use CPNI information and the measures required to protect such information from disclosure. The law also prohibits the unauthorized sale or transfer of confidential phone records or the purchase or receipt of such information with knowledge that it was obtained fraudulently or without authorization. Fidelity Communications has taken measures to protect all of our customers' CPNI and is in full compliance with these laws.

Digital Millennium Copyright© Act

Fidelity Communications is dedicated to complying with the U.S. copyright law and requires all our subscribers read and comply with the Digital Millennium Copyright Act (DMCA) regarding Third-Party Content. This Act provides recourse for owners of copyrighted material who believe that their rights under U.S. copyright law have been infringed on the Internet by making written notification.

Fidelity Communications advises that you should seek the advice of legal counsel if you feel that your rights have been violated under this Act.

Internet Transparency Policy

Fidelity Communications, on behalf of its operating subsidiaries that provide internet access services adopts this Internet Transparency Policy to disclose our network management practices, performance characteristics, and terms and conditions of broadband service.

Other Charges and Fees

Additional charges or fees may be assessed under the following circumstances.

Subpoena Requests

Information for a subpoena request to seek evidence relevant to the investigation of a possible crime.

Third Party Software Important/Software Notice

We do not necessarily endorse, and are not responsible for, any third-party information or software available on this website or through a link appearing on this website. Any such information and software is made available for downloading solely for use by end users according to any and all applicable license agreements. FIDELITY MAKES NO WARRANTY WHATSOEVER AS TO ANY SOFTWARE OR THIRD-PARTY INFORMATION AVAILABLE THROUGH A LINK APPEARING ON THIS WEBSITE. SUCH WARRANTY, IF ANY, WILL BE MADE ONLY BY THE LICENSOR OF SUCH SOFTWARE OR PROVIDER OF SUCH INFORMATION. FIDELITY HEREBY DISCLAIMS ANY AND ALL WARRANTIES AND CONDITIONS WITH REGARD TO ALL SUCH SOFTWARE AND INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. As such, you will not hold Fidelity liable for, and will indemnify, defend and hold harmless Fidelity from and against, any claims or damages, including but not limited to any loss of data, computer repairs, corruption of your operating system, resulting from your use of such software or information. Additionally Fidelity does not offer support for any software downloaded or installed. Please contact the respective business for support of any software you download.