A Message from Our President & CEO, Julie Laulis, Regarding the Coronavirus (COVID-19)

To Our Valued Customers,

On behalf of the entire Fidelity Communications team, I am reaching out to assure you that the safety and well-being of our customers and our associates remain our highest priority.

We are closely monitoring the coronavirus (COVID-19) situation, including guidance from the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health authorities.

I would like to share a few updates that may help you to feel at ease when doing business with Fidelity while this situation continues to unfold.

First, we have put in place guidance for all our associates detailing how to protect against transmission of the virus, including hand-washing protocols and enhanced cleaning of high-touch areas in our local offices. We will continue monitoring coronavirus (COVID-19) updates and will respond accordingly based on the advice of public health authorities.

Second, I want to remind our customers of the various methods we have in place to interact with us online and over the phone.  All customers have access to their accounts through the Fidelity customer portal on our website, www.fidelitycommunications.com, where you can review and manage your account and make online payments. Our online Support Site, www.fidelitycommunications.com/faqs, offers self-help articles for any technical issues you may be experiencing. Additionally, customers can reach our Customer Service team at 1-800-392-8070, and they are always happy to provide assistance. 

For additional information about the coronavirus (COVID-19), please read the latest report from the Centers for Disease Control at www.cdc.gov, or your local health department website.

Thank you for remaining a loyal customer. We will keep you updated if there are any changes to our operations during this fluid situation and look forward to continuing to meet your connectivity needs.

Julie Laulis,
President & CEO



About Fidelity Communications

Fidelity Communications is a leading broadband communications provider and part of the Cable One family of brands, which serves more than 1.1 million residential and business customers in 24 states. Fidelity provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable television and phone service. Fidelity Business provides scalable and cost-effective products for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers.


Michelle Portillo
Director, Corporate Communications


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